Refund and Returns Policy

Terms & Conditions

By using ekmbazar.com.NP, you agree to these terms and conditions, claiming conditions & policies, and refund & reversal policies of the site. Please read the Terms and Conditions carefully before using eektmbazar.com NP.

Order claims differ based on the respective product supplier. Since ektmbazar online shopping  is a marketplace platform, we do not offer any warranty claims directly to the customer.

The customer must follow the terms and conditions closely to register a claim against a product.

Official Brand Warranty

• The terms and conditions for official warranty are mentioned on its warranty card.
• Ektmbazar online shopping will not be liable for any claims.
• The product’s warranty will be claimed only by their respective brand’s service centers.

Warranty To Be Claimed Within 24 Hours

Ektmbazar  offers a duration of 24-hours to claim the warranty of a product. The customer must report any manufacturing defects within 24 hours of delivery of the product.

Warranty Will Not Be Claimable If:

• Any claim reported after 24 hours of delivery will not be entertained.
• Any damage to the product after delivery will not be claimable by ektmbazar.com NP.
• Unbranded products are not claimable.
• Change of mind regarding the product will not be entertained.
• Company cannot be held responsible for medical products & supplements that cause healthcare issues. It is advised that the customer practice due care before purchasing of such products and consult medical professionals before purchase or consumption.
• Any product with official warranty will not be claimable by ektmbazar.com Np. The customer will have to contact the number provided on the official warranty card.
• International Warranty & Non-Warranty products are not entertained by iShopping.

Claiming Terms And Conditions

• Any product claims should be reported within 24 hours of delivery of the product.
• Customers has to share pictures and elaborate videos of the issue faced along with a picture of the invoice.
• In case of damaged product customer must report the issue within 1 and Half hour of delivery / or at the time of delivery (for Kathmandu, Bhaktapur, Lalitpur only).
• Once the claim has been forwarded to the relevant department the claims department will respond to the customer within 2-4 Working days.
• If the customer has received the wrong product, it will be exchanged if reported within 24 hours of delivery.
• The customer should send the pictures and videos of the products via WhatsApp +977 9867576535, & email us at ektmbazaronline@gmail.com
• All claims will be investigated by the vendor and our quality control team.
• Valid claims will be eligible for a replacement.
• If the product is no longer available for exchange by the vendor, customer’s payment will be returned to them via refund or reversal method.
• Customer cannot opt for payment return.

Recommendation

Customer should make a parcel unboxing video of the product as solid proof or evidence.

Refunds & Reversals

The procedure for refunds and reversals is as follows:

Refund

Bank account details will be required form the customer in written format. Timeline for completion of the refund is 4-6 working days. Details required are as follows:

• Order ID Number
• Customer Name
• Bank Title
• Bank Name
• Account Number
• Branch Address
• Branch Name
• Refund Amount
• Contact Number

Reversal

Payments done via credit/debit cards will be returned via reversal method. Payment reversal will be completed within 17 to 25 working days.